Refund and Guarantee Policy

If Klasvo doesn’t pay for itself in your first 30 days, ask and we refund that month. The website is on us.

• How to ask: email hello@klasvo.com from your account’s email address. One sentence is enough.
• When: within 60 days of your first payment.
• No proof: we do not ask for your numbers or a reason.
• Monthly plan: we refund your first month’s payment.
• Yearly plan: we refund one twelfth of your yearly payment. If you also leave within your first 30 days, we refund the whole yearly payment.
• Stay or leave: your choice. If you leave, you pay nothing for your website, your app or your move to us.
• Once per studio business, not once per new account.

• Charged by mistake, or twice: we refund it in full.
• If we stop offering Klasvo, or end your account for a reason that is not your breach: we refund what you paid for the time after it ends.
• If you leave because we changed our terms or removed a main feature you paid for: we refund what you paid for the time after you leave.
• Otherwise, when you cancel, your plan runs to the end of the month or year you have paid for, and we do not refund part of it.

Moving your studio to Klasvo is included in every plan, and so are your website and your clients’ app while the free offer applies (see our Terms). We never charge for what is included, so there is nothing to pay back if you leave.

To the card you paid with, in the currency you paid in, within 10 business days of your request. Your bank may take 5 to 10 more days to show it. We do not cover fees or exchange differences your bank charges.

This policy adds to your rights under the law. It does not take any away.

Your clients pay your studio, not Klasvo, so your studio’s own refund policy applies to them, and your studio gives refunds through its own Stripe account. Klasvo gives every studio a starter refund policy to adapt.